UK Care Provider
2.5 administrative positions removed through connected systems and automation.
50
Carers
- 01Business
- 02Friction
- 03System
- 04Result
- 05What changed
01 – Business
A UK care provider with a workforce of around 50 carers, delivering scheduled care across a regional area.
02 – Friction
Enquiries, rostering, delivered care, payroll and invoicing were held in separate places. Every handover between them was manual, and errors surfaced late – in payroll and in billing.
03 – System
We connected the full operating chain: enquiry and service-user relationship, rostering, delivery data, payroll, invoicing, finance and administration, and management reporting.
- Delivered care flows straight into pay and billing
- Rota changes reconcile automatically
- Reporting on capacity, delivery and margin
04 – Result
2.5 administrative-equivalent positions were removed. Billing accuracy improved and enquiries convert faster, which supports both revenue and the quality of client service.
05 – What changed
Administration no longer scales with carer numbers. Growth is absorbed by the system rather than by additional office staff.
Company confidential under NDA.